Your Digital File Download FAQ's

& what to do if you don't receive your download link!

I haven't received my download link email

Please check your SPAM folder to see if the email is there. As our email to you contains a link some email clients incorrectly recognise it as spam. If it is there simply move your email to your inbox.

Can I download my files on my smart device?

Yes, you can, however, please bear in mind that many devices will only allow a single image download at a time. If you donwload your files on a. desktop you will be able to download a zipped folder contianing all your images in one download.

I gave the wrong email address.

Don't worry this happens. That is why we get you to enter your own email addresses in to our system. Simply contact us below with the correct email address and details in the form so we can send you the direct link.

How long do I have to download my files.

You have 4 weeks to download your files. Files will not be available after 4 weeks of your order date.

How many times can I download my files?

As many times as you like provided it is done within the 4 weeks of your order date.

What file format and resolution are the files?

We shoot jpeg (JPEG) files. These are sized to 16x24" @ 300dpi, so will allow for printing up to around A3 size.

Still having trouble downloading your files?

If you are still unable to find your download link or access your files, please contact us with all relevant information required.

Same name as the order was processed under.

The same one you provided us for your order.

Date of original order

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